Refund & Cancellation Policy

Embute Labs provides professional advisory services, not goods — accordingly, this policy works differently from a typical retail refund policy. It applies to payments made through embutelabs.com/pay, including invoice payments, engagement deposits, advisory retainers, and workshop or session fees.

Because every engagement is individually scoped, refund eligibility and any applicable window are set out in that engagement's engagement letter or statement of work, agreed with the client before payment is made — there is no blanket refund window that applies across all engagements. Absent a specific written agreement to the contrary, fees for work already performed are not refundable.

Deposits and retainers secure our capacity for a client's engagement and are treated as set out in that engagement's engagement letter or statement of work, which will state whether and under what circumstances a deposit or retainer is refundable.

Cancelling a scheduled workshop, session, or ongoing engagement is handled per the notice period and terms agreed in the applicable engagement letter or statement of work.

To request a refund, email contact@embutelabs.com with your name, the payment reference or invoice number, and the reason for your request. We aim to acknowledge refund requests within a reasonable time.

Approved refunds are processed back to the original payment method — via Razorpay for online payments, or by bank transfer for payments received that way. Processing times depend on your bank or payment provider once we initiate the refund.